Get in Touch
If you encounter any issues with our downloader, want to request a feature, or have business inquiries, please reach out to us using the form or email below.
Email Support
support@tikosa.app
Response Time
We typically respond within 24 hours.
Frequently Asked Questions
Before submitting a inquiry, browse our common support topics below for quick assistance:
Why is my video link not downloading?
Ensure that the video is from a public TikTok account. Private videos, deleted posts, or restricted regional content cannot be parsed by our media fetcher. Double check that the URL follows the format: https://www.tiktok.com/@username/video/123456789.
Where do downloaded files get saved?
On desktop computers (Windows/Mac), downloaded MP4 and MP3 files are automatically saved to your system's default Downloads folder. On iOS (iPhone/iPad), files are stored in the Safari Downloads folder inside the Files app, from which you can export directly to your Camera Roll.
Business & Press Inquiries
For media coverage, partnership proposals, or API access inquiries, please select "Business Inquiry" from the form dropdown or email our team directly at support@tikosa.app. We evaluate collaboration proposals promptly.