Send Us a Message
If you encounter any issues with our downloader, want to request a new feature, report a technical bug, or discuss business partnerships, our support team is available 24/7 to assist you.
Before submitting your inquiry, please ensure your TikTok link is public and accessible so our technical engineers can assist you as quickly as possible.
Email Support
Response Time
We typically respond within 24 hours.
Support Hours
Monday - Sunday (24/7 Global Desk)
Global Desk Coverage
Our customer care operations actively monitor parser node health across North America, Europe, and Asia-Pacific. Inquiries are routed to available engineers around the clock.
Pre-Submission Troubleshooting Checklist
Before submitting a technical support ticket, reviewing these four rapid diagnostic checks often resolves the majority of common download issues immediately:
- Confirm Public Visibility: Verify that the TikTok video is publicly viewable. Videos from private accounts, restricted age-gated profiles, or deleted posts cannot be resolved by our server-side fetching nodes.
- Verify Link Structure: Check that your URL originates from the standard domain format (e.g.,
https://www.tiktok.com/@user/video/1234567890or shortenedhttps://vm.tiktok.com/ZM.../). - Clear Browser Cache: Occasionally, outdated service workers or aggressive browser caching can temporarily stall download popups. A quick browser refresh or opening TikOsa in an Incognito / Private window frequently clears the barrier.
- Check Download Folder Permissions: On iOS Safari, ensure that downloads are configured to save to "On My iPhone" or "iCloud Drive" within your system settings under Settings > Safari > Downloads.
Support Questions & Inquiries
Before submitting a inquiry, browse our common support topics below for quick assistance:
Why is my video link not downloading?
Ensure that the video is from a public TikTok account. Private videos, deleted posts, or restricted regional content cannot be parsed by our media fetcher. Double check that the URL follows the format: https://www.tiktok.com/@username/video/123456789.
Where do downloaded files get saved?
On desktop computers (Windows/Mac), downloaded MP4 and MP3 files are automatically saved to your system's default Downloads folder. On iOS (iPhone/iPad), files are stored in the Safari Downloads folder inside the Files app, from which you can export directly to your Camera Roll.
Business & Press Inquiries
For media coverage, partnership proposals, or API access inquiries, please select "Business Inquiry" from the form dropdown or email our team directly at support@tikosa.app. We evaluate collaboration proposals promptly.
API Integration & High-Volume Inquiries
TikOsa provides specialized infrastructure support for social media monitoring platforms, brand compliance software, and high-volume media research organizations:
Enterprise REST Endpoints
Programmatic media parsing pipelines capable of executing concurrent batch video queries with dedicated throughput SLAs and guaranteed response speeds under 1.5 seconds.
Security & Bug Bounty
Independent security researchers who identify potential vulnerabilities, CORS header discrepancies, or CDN routing flaws are encouraged to submit responsible disclosures directly to our security engineering team.
Partnership & Co-Marketing
We collaborate with digital marketing creators, social media workflow tools, and content curation academies. Inquire with our outreach coordinators for promotional sponsorships and co-branded feature integrations.